Human capital is one of the most important organizational resources. Nevertheless, companies’ internal and external management control and reporting instruments only marginally take human capital into account. The purpose of this paper is therefore twofold: In the first section, we empirically...

While the relevance of services increased over the last decades, planning and calculation for services is often disregarded. Instead of following a theoretically clear process services are often offered to the customer unsystematically. In this paper a theoretical based concept for...

Interorganizational cost management (IOCM) is a widespread approach to reduce costs throughout different organizations in the supply chain. Numerous case studies showed that a culture of partnership is required to secure a successful use of IOCM. Based on a large scale empirical study using...