Benchmarking of electricity distribution utilities has been widely used as a means to contribute for the adoption or reinforcement of enhanced competitiveness and innovation practices to optimize costs, increase customer satisfaction, improve corporate image and maximize profits. The purpose of...

Die Effizienzanalyse mit Hilfe der Data-Envelopment-Analyse (DEA) stellt ein weit verbreitetes Verfahren zur vergleichenden Einschätzung der empirischen Performanz von Entscheidungseinheiten (z.B. Unternehmen) dar. Angesichts „boomender“ Anwendungen auf eine Vielzahl...

In diesem Beitrag werden zwei Modellansätze zur Integration von Risiko in die Data Envelopment Analyse (DEA) vorgestellt und exemplarisch auf ein balanciertes Panel von 278 unterschiedlich stark spezialisierten Schweinemastbetrieben angewendet. Beide Ansätze bilden das Risiko des...

This paper shows through the combination of output-orientated data envelopment analysis (DEA) with the calculation of Malmquist indexes that the obvious and persistent differences in growth and levels of per capita income and labour productivity between the German states are less caused by...

In this article an application-oriented approach to analyze the cost of conformance of services, i. e. ‘cost of customer satisfaction’, is presented. Contrary to quality costing methods in manufacturing industries, which are concerned about objective quality standards, services have to...

With rapid economic development, resource and environment problems become more and more prominent. Chongqing Municipality, as a city focusing on industrial development in the past, has serious problem of environmental pollution and scarce agricultural resources. At present, it is urgent to find...