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The validity of the SERVQUAL and SERVPERF scales: A meta-analytic view of 17 years of research across five continents

Carrillat, François A.; Jaramillo, Fernando; Mulki, Jay P. - In: International journal of service industry management : IJSIM 18 (2007) 5, pp. 472-490

Persistent link: https://www.econbiz.de/10007799771

The Effect of Self-Efficacy on Salesperson Work Overload and Pay Satisfaction

Mulki, Jay; Lassk, Felicia; Jaramillo, Fernando - In: The journal of personal selling & sales management 28 (2008) 3, pp. 285-298

Persistent link: https://www.econbiz.de/10008081750

Workplace Stressors, Job Attitude, and Job Behaviors: Is Interpersonal Conflict the Missing Link?

Jaramillo, Fernando; Mulki, Jay; Boles, James - In: The journal of personal selling & sales management 31 (2011) 3, pp. 339-357

Persistent link: https://www.econbiz.de/10009255351

Emotional exhaustion and organizational deviance: Can the right job and a leader's style make a difference?

Mulki, Jay Prakash; Jaramillo, Fernando; Locander, … - In: Journal of business research : JBR 59 (2006) 12, pp. 1222-1230

Persistent link: https://www.econbiz.de/10007383390

Bringing meaning to the sales job: The effect of ethical climate and customer demandingness

Jaramillo, Fernando; Mulki, Jay Prakash; Boles, James S. - In: Journal of Business Research 66 (2013) 11, pp. 2301-2307

Top performing salespeople are attracted to organizations that provide opportunities to make full use of their abilities. Responses from 1450 sales directors from a leading direct selling organization were used to examine salesperson's experienced meaningfulness. Results show that experienced...

Persistent link: https://www.econbiz.de/10010869626

Bringing meaning to the sales job: The effect of ethical climate and customer demandingness

Jaramillo, Fernando; Mulki, Jay Prakash; Boles, James S. - In: Journal of business research : JBR 66 (2013) 11, pp. 2301-2307

Persistent link: https://www.econbiz.de/10010161323

Salesperson resistance to change: an empirical investigation of antecedents and outcomes

Jaramillo, Fernando; Mulki, Jay Prakash; Onyemah, Vincent; … - In: The international journal of bank marketing : IJBM 30 (2012) 7, pp. 548-567

Persistent link: https://www.econbiz.de/10010026085

Reluctant employees and felt stress: The moderating impact of manager decisiveness

Mulki, Jay Prakash; Jaramillo, Fernando; Malhotra, Shavin; … - In: Journal of business research : JBR 65 (2012) 1, pp. 77-84

Persistent link: https://www.econbiz.de/10009819602

Workplace isolation: salespeople and supervisors in USA

Mulki, Jay Prakash; Jaramillo, Fernando - In: The international journal of human resource management 22 (2011) 4, pp. 902-924

Persistent link: https://www.econbiz.de/10008888570

Ethical reputation and value received: customer perceptions

Mulki, Jay Prakash; Jaramillo, Fernando - In: The international journal of bank marketing : IJBM 29 (2011) 5, pp. 358-373

Persistent link: https://www.econbiz.de/10009181204