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Increasing competition and demanding customers in the financial retail sector challenge the monitoring and control systems in banks and insurance companies, because traditional systems seem to be of little help in focusing on profitable customers. This article compares how Danish and Finnish...
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This article discusses the role played by social relationships when penetrating a foreign business network. In the business network literature social bonds have been identified as a dimension of buyer-seller relationships, but few studies have actually focused on this issue. The present study...
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