delivery models based upon an empirical study and provides valuable insights for researchers and practitioners in government …

e-business and ended by e-government. Firms and consumers use internet to provide information and perform many of their … through e-government. In Spain in order to achieve the optimal technological level, municipalities and Autonomous Communities … (AC), have used financial aid from the Spanish Central Government and European Union institutions. This paper examines the …

New government service delivery models based on a “franchise” metaphor are being proposed recently to allow more … citizen-centric service delivery by decoupling the government’s internal departmental structure from the way services are … Government commissioned a market research study to compare their websites with the online presences of the UK Government and the …

In this paper, we examine the impact of information and communications technologies (ICT) on government departments … facilitated change to mindsets and patterns of behavior within local government through use of a scenario planning-based approach …

The article is devoted to the topical problem of development of e-government in Ukraine. Its goal is to specify the e-government … notion, analyse the modern state and identify ways of acceleration of development of the e-government system in Ukraine from … institutional positions. It establishes that e-government becomes a real alternative to the traditional government in the process of …