This paper proposes a model to represent people´s work from ontological business transactions according to the concepts of Activity Theory and Enterprise Ontology. With this model we aim at providing a comprehensive and structured modelling approach that, at the same time, avoids excessively...

Information flows across the organization are complex and procedures employed to understand, share and control organizational knowledge and experiences should be properly supported by collaborative environments. Nevertheless, few collaborative methodologies had been proposed to describe and...

This paper discusses infrastructure as a bridging mechanism between organization design and software engineering. By focusing attention on the properties and characteristics of information infrastructures as socio-technical systems, organization designing is presented as an activity equivalent...

In this paper, we analyze relevant state of the art in the areas of Service Science, Business Modeling and Enterprise Engineering in specifying service systems. The main shortcoming identified essentially resides in the lack of capability to model the purpose and value of a given service system...