This paper examines service work within the contemporary airline industry which has recently been shaped by managerial initiatives aiming to deliver `quality service'. We focus upon the gendered consequences of this. On the basis of original empirical research, three specific arguments are...

Drawing on an ethnographic study of an empirically neglected sector and setting of employment, namely sales-service work in sex shops located in London’s Soho, this article develops the sociological analysis of sales-service work in two ways. First, it emphasizes the inter-relationship...