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e-SELFQUAL: A scale for measuring online self-service quality

Ding, David Xin; Hu, Paul Jen-Hwa; Sheng, Olivia R. Liu - In: Journal of business research : JBR 64 (2011) 5, pp. 508-516

Persistent link: https://www.econbiz.de/10008818646

e-SELFQUAL: A scale for measuring online self-service quality

Ding, David Xin; Hu, Paul Jen-Hwa; Sheng, Olivia R. Liu - In: Journal of Business Research 64 (2011) 5, pp. 508-515

The measurement of online self-service quality has become increasingly crucial as firms deliver an expanding array of services through their Web sites. Substantial research examines online services using salient scales primarily developed for personnel-orchestrated, face-to-face services;...

Persistent link: https://www.econbiz.de/10008871408

Script Usage in Standardized and Customized Service Encounters: Implications for Perceived Service Quality

Victorino, Liana; Verma, Rohit; Wardell, Don G. - In: Production and operations management : an international … 22 (2013) 3, pp. 518-534

Persistent link: https://www.econbiz.de/10010116553

Evaluating a decision support system for patient image pre-fetching: An experimental study

Hu, Paul Jen-Hwa; Wei, Chih-Ping; Liu Sheng, Olivia R. - In: Decision support systems : DSS ; the international journal 42 (2007) 3, pp. 1730-1746

Persistent link: https://www.econbiz.de/10007391852

A decision support system for lower back pain diagnosis: Uncertainty management and clinical evaluations

Lin, Lin; Hu, Paul Jen-Hwa; Liu Sheng, Olivia R. - In: Decision support systems : DSS ; the international journal 42 (2007) 2, pp. 1152-1169

Persistent link: https://www.econbiz.de/10007391889

Automated learning of patient image retrieval knowledge: neural networks versus inductive decision trees

Liu Sheng, Olivia R.; Wei, Chih-Ping; Hu, Paul Jen-Hwa; … - In: Decision support systems : DSS ; the international journal 30 (2001) 2, pp. 105-124

Persistent link: https://www.econbiz.de/10006183406

Examining technology acceptance by school teachers: a longitudinal study

Hu, Paul Jen-Hwa; Clark, Theodore H.K.; Ma, Will W. - In: Information & management : the internat. journal of … 41 (2004) 2, pp. 227-242

Persistent link: https://www.econbiz.de/10008357246

Investigating healthcare professionals' decisions to accept telemedicine technology: an empirical test of competing theories

Chau, Patrick Y.K.; Hu, Paul Jen-Hwa - In: Information & management : the internat. journal of … 39 (2002) 4, pp. 297-312

Persistent link: https://www.econbiz.de/10008358822

Knowledge mapping for rapidly evolving domains: A design science approach

Dang, Yan; Zhang, Yulei; Hu, Paul Jen-Hwa; Brown, Susan A. - In: Decision support systems : DSS ; the international journal 50 (2011) 2, pp. 415-428

Persistent link: https://www.econbiz.de/10008769131

Predicting adequacy of vancomycin regimens: A learning-based classification approach to improving clinical decision making

Hu, Paul Jen-Hwa; Wei, Chih-Ping; Cheng, Tsang-Hsiang; … - In: Decision support systems : DSS ; the international journal 43 (2007) 4, pp. 1226-1241

Persistent link: https://www.econbiz.de/10007761498