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Raturi, Amitabh S.; Jack, Eric P. - In: Business Horizons 47 (2004) 6, pp. 69-78

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Jack, Eric P.; Bedics, Tom A.; Mccary, Charles E. - In: Managing service quality : MSQ ; an international journal 16 (2006) 5, pp. 477-500

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Raturi, Amitabh S.; Jack, Eric P. - In: Business horizons 47 (2004) 6, pp. 69-78

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Evans, James R.; Jack, Eric P. - In: Quality management journal : QMJ 10 (2003) 2, pp. 7-24

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Powers, Thomas L.; Jack, Eric P. - In: Psychology & marketing 30 (2013) 8, pp. 724-735

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Jack, Eric P.; Powers, Thomas L. - In: Production and operations management : an international … 13 (2004) 3, pp. 230-244

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Jack, Eric P.; Raturi, Amitabh S. - In: Production and operations management : an international … 12 (2003) 4, pp. 480-501

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Jack, Eric P.; Collins, John P. - In: APICS - the performance advantage 14 (2004) 7, pp. 30-35

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Jack, Eric P.; Raturi, Amitabh - In: Journal of operations management : publ. quarterly by … 20 (2002) 5, pp. 519-548

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