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A model of customer satisfaction with service encounters involving failure and recovery
Smith, Amy K.; Bolton, Ruth N.; Wagner, Janet - 1998
Persistent link: https://www.econbiz.de/10004020130
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Selling through customer service
Gillen, Tony - 1998
Persistent link: https://www.econbiz.de/10004009929
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Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
Cook, Sarah - 1997 - 2. ed.
Persistent link: https://www.econbiz.de/10004317821
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The customer care revolution : featuring fourth wave dynamics
Dando-Collins, Stephen - 1997
Persistent link: https://www.econbiz.de/10004337806
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The world of superservice : creating profit through a passion for customer service
Irons, Ken - 1997
Persistent link: https://www.econbiz.de/10004347395
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Customer service on the Internet : building relationships, increasing loyalty, and staying competitive
Sterne, Jim - 2000 - 2. ed.
Persistent link: https://www.econbiz.de/10004595518
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Aufbau eines Call-Centers im Anwenderservice der DATEV eG : [mit Checkliste für den Kauf eines ACD-Systems]
Wagner, Bernd - 1997 - 1. Aufl.
Persistent link: https://www.econbiz.de/10004361877
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The complete idiot's guide to great customer service
Karr, Ron; Blohowiak, Donald W. - 1997
Persistent link: https://www.econbiz.de/10004363127
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Communicating with customers : service approaches, ethics, and impact
Zabava Ford, Wendy S. - 1998
Persistent link: https://www.econbiz.de/10004372672