LOOY, A. VAN; BACKER, M. DE; POELS, G.; SNOECK, M. - Faculteit Economie en Bedrijfskunde, Universiteit Gent - 2012
Business processes (e.g. supply chains) are at the heart of organisations by describing their way of working. Globalisation, higher competitiveness, more demanding customers, growing IT possibilities, etc.; all those challenges put pressure on organisations to perform better, and thus to obtain...