Customers complain because they want to be treated fairly by the company when a service failure occurs. The role of perceived complaint justice and its relation to customer satisfaction has been discussed and researched. However, a static view is mostly adopted in previous literature. We argue...

This paper studies the partial effect of various socioeconomic characteristics on the rate of outmigration of the foreign-born from the Canadian population. The data sets used are based on the microdata of the 1971 and 1981 censuses of population. It is found that migrants with high school...