Crucial bank inefficiencies are rooted in the bank's production processes. From an operations perspective, the assessment of inefficiencies, especially in highly standardised processes, should lead to better directed action for improvement and hence efficiency enhancement. This paper presents a...

The overall objective of this thesis is to contribute to the existing knowledge of efficiency measurements through the exploration of efficiency modelling issues and practical applications of different efficiency analysis frameworks. More specifically, this objective will be achieved through a...

Statistical properties of DEA methods for efficiency estimation are poorly understood and currently the best way forward must be to use bootstrap techniques. The article seeks to extend bootstrap methods to allow investigation of the properties of estimates of inefficiencies due to the slack in...

Data Envelopment Analysis (DEA) is a non-parametric measurement technique based on mathematical programming to measure the efficiency level of the firms by determining multiple input and output variables. Artificial neural network (ANN) is information processing system and computer program that...

This study uses data envelopment analysis (DEA) and a distance function approach to derive Malmquist productivity indexes for 113 English higher education institutions (HEIs) over the period 1996/97 to 2002/03. The analysis finds that over the period of the study HEIs have experienced an annual...