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Outcome Satisfaction in Negotiation: A Test of Expectancy Disconfirmation
Oliver, Richard L.; Balakrishnan, P. V.; Barry, Bruce - In: Organizational Behavior and Human Decision Processes 60 (1994) 2, pp. 252-275
Persistent link: https://www.econbiz.de/10005430912
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Theoretical bases of consumer satisfaction research: review, critique, and future direction
Oliver, Richard L. - In: Theoretical developments in marketing, (pp. 206-210). 1980
Persistent link: https://www.econbiz.de/10003643953
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Expeczancy theory predictions of salesmen's performance
Oliver, Richard L. - In: Journal of marketing research : JMR 11 (1974) 3, pp. 243-253
Persistent link: https://www.econbiz.de/10002586657
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Expectancy theory predictions of salesmen's performance and determinants of the motivational antecedents
Oliver, Richard L. - 1973
Persistent link: https://www.econbiz.de/10004839586
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Determinants and consequences of role conflict and ambiguidity among retail sales managers
Oliver, Richard L.; Brief, Arthur P. - In: Journal of retailing 53 (1977/78) 4, pp. 47-58
Persistent link: https://www.econbiz.de/10002586640
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A framework for the formation and structure of consumer expectations: Review and propositions
Oliver, Richard L.; Winer, Russell S. - In: Journal of Economic Psychology 8 (1987) 4, pp. 469-499
Persistent link: https://www.econbiz.de/10005383405
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Price discrimination through online couponing: Impact on likelihood of purchase and profitability
Shor, Mikhael; Oliver, Richard L. - In: Journal of Economic Psychology 27 (2006) 3, pp. 423-440
Persistent link: https://www.econbiz.de/10005317074
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Using Course Management Systems to Enhance the Value of Student Evaluations of Teaching
Oliver, Richard L.; Sautter, Elise Pookie - In: Journal of education for business 80 (2005) 4, pp. 231-235
Persistent link: https://www.econbiz.de/10006417346
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SPECIAL ISSUE ON "SERVING CUSTOMERS AND CONSUMERS EFFECTIVELY IN THE TWENTY-FIRST CENTURY: EMERGING ISSUES AND SOLUTIONS" - Should We Delight the Customer?
Rust, Roland T.; Oliver, Richard L. - In: Journal of the Academy of Marketing Science 28 (2000) 1, pp. 86-94
Persistent link: https://www.econbiz.de/10006152485
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Section I: How Do Customers and Consumers Really Behave? - Whence Consumer Loyalty
Oliver, Richard L. - In: Journal of marketing 63 (1999), pp. 33-44
Persistent link: https://www.econbiz.de/10005964045