Lages, Carmen; Lages, Cristiana Raquel; Lages, Luis Filipe - Faculdade de Economia, Universidade Nova de Lisboa - 2004
In this article the authors develop a new measurement scale (the RELQUAL scale) to assess the degree of relationship quality between the exporting firm and the importer. Relationship quality is presented as a high order concept. Findings reveal that a better quality of the relationship results...