Under pressure from the European Union and other donors, many efforts are undertaken by the Dam Authorities in Lesotho (Lesotho Highlands Development Authority) and the Lesotho government to put increasing responsibility on the dam-affected communities in regards to water management and...

This paper is based on work conducted by Imp-Act a three-year action-research programme aiming to improve the quality of microfinance services and their impact on poverty. Learning from the experiences of 30 microfinance organisations (MFOs) in four continents, Imp-Act is developing and...

This note presents a framework for assessing social performance (social performance assessment SPA), and how this information can be used to inform decisions that affect both the social and financial performance of the microfinance institutions this we term social performance management, SPM....

All microfinance institutions (MFIs) have clients who decide to leave their programme. Clients may leave for positive reasons for example they might have outgrown the size of the loans that the MFI can offer and be graduating to formal sector finance. They may also leave for negative reasons,...