Decision making in process-aware information systems involves build-time and run-time decisions. At build-time, idealized process models are designed based on the organization's objectives, infrastructure, context, constraints, etc. At run-time, this idealized view is often broken. In...

This book offers a comprehensive introduction to workflow management, the management of business processes with information technology. By defining, analyzing, and redesigning an organization's resources and operations, workflow management systems ensure that the right information reaches the...