This paper argues for the important role of customers as a source of competitive advantage and firm growth, an issue which has been largely neglected in the resource-based view of the firm. It conceptualizes Penrose's (1959) notion of an 'inside track' and illustrates how in-depth knowledge...

If knowledge is to be managed and transferred, it is essential that members of organizations know and agree on where capabilities reside. Few studies, however, have examined the difficulties of evaluating capabilities in large firms. This paper reports an in-depth empirical study of capabilities...

Summary Using the intersectionality perspective as a theoretical lens in the study of the multinational company (MNC) - with its spatial separation of subunits, language and cultural diversity, organizational complexity, and multiplicity of activity environments - will yield exciting and novel...