Recent studies report an increasing use of nonfinancial measures such as product quality, customer satisfaction and market share in performance measurement an compensation systems. A growing literature suggests that nonfinancial performance measures are better predictors of long-term performance...

Recent research documents the empirical phenomenon of ldquo;sticky costsrdquo; and attributes it to a theory of deliberate managerial decisions in the presence of adjustment costs. We refine this theoretical explanation and show that it gives rise to a more complex pattern of asymmetric cost...

Accounting performance measures such as earnings and cash flows are useful for both valuation and performance evaluation purposes. However, little evidence exists on whether there is any association between these two roles. In this study, we provide large sample empirical evidence that the...

Performance improvements subsequent to the implementation of a pay-for-performance plan may result either because more productive employees self-select into the firm (selection effect) and/or because employees allocate more effort to learn how to perform their tasks better (effort effect). We...

Alternative forms of executive compensation have different incentive and risk attributes and may respond differently to alternative firm performance measures. Various aspects of the interrelations between compensation components and firm performance measures are considered in an empirical model...

This paper presents an empirical study of the strategic contributions of automated tellermachines (ATMs) to improving a bank branch's local deposit market share at the expense of itscompetitors. By extending previous models of deposit market share in branch banking to incorporateATM technology...

Senior management's ability to gauge the business value of investments in information technology (IT) hasbeen seriously hampered by a lack of analytic tools to conduct sound performance assessment. In thispaper, we present a conceptual framework called a quot;business value linkagequot; that is...

Accounting performance measures such as earnings and cash flows are useful for both valuation and performance evaluation purposes. However, little evidence exists on whether there is any association between these two roles. In this study, we provide large sample empirical evidence that the...