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Service innovation through dynamic knowledge management

Shang, Shari S.C.; Lin, Shu-Fang; Wu, Ya-Ling - In: Industrial management & data systems 109 (2009) 3-4, pp. 322-337

Persistent link: https://www.econbiz.de/10008367520

Measuring process capital from a system model perspective

Shang, Shari S.C.; Wu, Ya-Ling - In: Business process management journal 19 (2013) 4, pp. 662-679

Persistent link: https://www.econbiz.de/10010141024

Understanding Web 2.0 service models: A knowledge-creating perspective

Shang, Shari S.C.; Li, Eldon Y.; Wu, Ya-Ling; Hou, … - In: Information & management : the internat. journal of … 48 (2011) 4, pp. 178-185

Persistent link: https://www.econbiz.de/10009133469

People-driven processes in customer relationship management

Shang, Shari S.C.; Lin, Shu Fang - In: The Service Industries Journal 30 (2008) 14, pp. 2441-2456

Customer relationship management (CRM) is one of the most popular strategies for an organization to satisfy its customers and obtain growth profits. Much attention of the research to date, however, has been paid to strategy, implementation, and organization performance, with the people dimension...

Persistent link: https://www.econbiz.de/10010620446

The Effect of New Networks on U.S. Television Diversity

McDonald, Daniel; Lin, Shu-Fang - In: Journal of Media Economics 17 (2004) 2, pp. 105-121

Persistent link: https://www.econbiz.de/10009221131

Understanding the effectiveness of Capability Maturity Model Integration by examining the knowledge management of software development processes

Shang, Shari; Lin, Shu-Fang - In: Total quality management & business excellence : an … 20 (2009) 5, pp. 509-522

Persistent link: https://www.econbiz.de/10008260663

Understanding the effectiveness of Capability Maturity Model Integration by examining the knowledge management of software development processes

Shang, Shari; Lin, Shu-Fang - In: Total quality management & business excellence : an … 20 (2009) 5-6, pp. 509-522

Persistent link: https://www.econbiz.de/10008275510

Is competence set expansion in the information service industry a planned behavior? The moderating effects of action control style

Shee, Daniel; Wu, Ya-Ling - In: The service industries journal 28 (2008) 10, pp. 1385-1398

Persistent link: https://www.econbiz.de/10008152353

Is competence set expansion in the information service industry a planned behavior? The moderating effects of action control style

Shee, Daniel; Wu, Ya-Ling - In: The service industries journal 28 (2008) 9-10, pp. 1385-1398

Persistent link: https://www.econbiz.de/10008167951

Competence maps for the information service industry

Shih, Ying-Wei; Wu, Ya-Ling; Wang, Yi-Shun; Wang, Yu-Min - In: The international journal of human resource management 20 (2009) 7, pp. 1618-1633

Persistent link: https://www.econbiz.de/10008312116