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Mapping and assessing the key management issues influencing UK public healthcare purchaser-provider cooperation

Carruthers, Janet; Ashill, Nicholas J.; Rod, Michel - In: Qualitative market research : an international journal 9 (2006) 1, pp. 86-102

Persistent link: https://www.econbiz.de/10006011063

An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study

Rod, Michel; Ashill, Nicholas J.; Shao, Jinyi; … - In: Marketing intelligence & planning 27 (2009) 1, pp. 103-126

Persistent link: https://www.econbiz.de/10008167284

Symptoms of burnout and service recovery performance: The influence of job resourcefulness

Rod, Michel; Ashill, Nicholas J. - In: Managing service quality : MSQ ; an international journal 19 (2009) 1, pp. 60-84

Persistent link: https://www.econbiz.de/10008170263

Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees

Ashill, Nicholas J.; Rod, Michel; Thirkell, Peter; … - In: The journal of services marketing 23 (2009) 5, pp. 338-350

Persistent link: https://www.econbiz.de/10008316418

The effect of customer orientation on frontline employees job outcomes in a new public management context

Rod, Michel; Ashill, Nicholas J. - In: Marketing intelligence & planning 28 (2010) 5, pp. 600-625

Persistent link: https://www.econbiz.de/10008721480

The relationship between job demand stressors, service recovery performance and job outcomes in a state-owned enterprise

Rod, Michel; Ashill, Nicholas J.; Carruthers, Janet - In: Journal of retailing and consumer services 15 (2008) 1, pp. 22-31

Persistent link: https://www.econbiz.de/10007897001

Burnout processes in non-clinical health service encounters

Ashill, Nicholas J.; Rod, Michel - In: Journal of business research : JBR 64 (2011) 10, pp. 1116-1128

Persistent link: https://www.econbiz.de/10009177906

The impact of call centre stressors on inbound and outbound call-centre agent burnout

Rod, Michel; Ashill, Nicholas J. - In: Managing service quality : MSQ ; an international journal 23 (2013) 3, pp. 245-264

Persistent link: https://www.econbiz.de/10010122006

The effect of customer orientation on frontline employees job outcomes in a new public management context

Rod, Michel; Ashill, Nicholas J. - In: Marketing intelligence & planning 28 (2010) 5, pp. 600-625

Persistent link: https://www.econbiz.de/10008443735

Burnout processes in non-clinical health service encounters

Ashill, Nicholas J.; Rod, Michel - In: Journal of Business Research 64 (2011) 10, pp. 1116-1127

This study employs Bagozzi's (1992) reformulation of attitude theory (appraisalÂ --Â emotional responseÂ --Â behavior), to examine the antecedents and outcomes of burnout in a healthcare environment where healthcare workers are engaged in the novel context of non-clinical health service...

Persistent link: https://www.econbiz.de/10009146554