Similar Search Results

Using a viable system model as a diagnostic tool for small-sized companies

Al-Mutairi, Saud G.; Burns, Neil D.; Backhouse, Chris J. - In: International journal of services and operations management 1 (2005) 3, pp. 220-238

Persistent link: https://www.econbiz.de/10006014241

Buyer-supplier behaviour in electronic reverse auctions: a relationships perspective

Dani, Samir S.; Burns, Neil D.; Backhouse, Chris J. - In: International journal of services and operations management 1 (2005) 1, pp. 22-34

Persistent link: https://www.econbiz.de/10006015423

An empirical investigation into the barriers to postponement

Yang, Biao; Burns, Neil D.; Backhouse, Chris J. - In: International journal of production research : American … 43 (2005) 5, pp. 991-1006

Persistent link: https://www.econbiz.de/10006123058

Systems thinking for call centre service design: affective commitment implications in manufacturing enterprises

Jaaron, Ayham A.M.; Backhouse, Chris J. - In: The Service Industries Journal 31 (2010) 4, pp. 613-628

This paper explains the leveraging of affective commitment among call centre front-line employees through the improvement of service operations design in a manufacturing enterprise through systems thinking approach. A case study was carried out using face-to-face interviews, structured...

Persistent link: https://www.econbiz.de/10010620745

Postponement: a review and an integrated framework

Yang, Biao; Burns, Neil D.; Backhouse, Chris J. - In: International journal of operations & production … 24 (2004) 5-6, pp. 468-487

Persistent link: https://www.econbiz.de/10006816806

Postponement: a review and an integrated framework

Yang, Biao; Burns, Neil D.; Backhouse, Chris J. - In: International journal of operations & production … 24 (2004) 5, pp. 468-487

Persistent link: https://www.econbiz.de/10006817166

Systems thinking for call centre service design: affective commitment implications in manufacturing enterprises

Jaaron, Ayham; Backhouse, Chris - In: The service industries journal 31 (2011) 4, pp. 613-629

Persistent link: https://www.econbiz.de/10008844434