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THEMEQUALAdapting the SERVQUAL Scale to Theme Park Services: A Case of Hong Kong Disneyland
Tsang, Nelson K. F.; Lee, Louisa Y. S.; Wong, Alan; … - In: Journal of travel and tourism marketing 29 (2012) 5, pp. 416-430
Persistent link: https://www.econbiz.de/10009992626
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A Holistic Approach to Understanding the Use of Travel Guidebooks: Pre-, During, and Post-Trip Behavior
Tsang, Nelson K. F.; Chan, Gloria K. Y.; Ho, Kevin K. F. - In: Journal of travel and tourism marketing 28 (2011) 7, pp. 720-736
Persistent link: https://www.econbiz.de/10009341896
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An Examination of the Relationship Between Employee Perception and Hotel Brand Equity
Tsang, Nelson K. F.; Lee, Louisa Y. S.; Li, Frances X. H. - In: Journal of travel and tourism marketing 28 (2011) 5, pp. 481-498
Persistent link: https://www.econbiz.de/10009252684