Debo, Laurens G.; Parlour, Christine; Rajan, Uday - In: Management Science 58 (2012) 5, pp. 876-891
We consider an <i>M</i>/<i>M</i>/1 queueing system with impatient consumers who observe the length of the queue before deciding whether to buy the product. The product may have high or low quality, and consumers are heterogeneously informed. The firm chooses a slow or (at a cost) a fast service rate. In...