This paper is grounded in the service science approach and attempts to, by presenting an illustrative pharmacy case study, highlight the difficulties of introducing new control systems, whereby often the human dimension involved in the introduction is forgotten. The paper supports other academic...

The study illustrates the application of the System Engineering-Capability Maturity Model (SE-CMM) for sustaining and improving quality-management practices. This study takes place at Sanyo Semiconductor Thailand (SSTH) during June?December 2007 with extensive support and cooperation from its...

The study illustrates the application of the System Engineering-Capability Maturity Model (SE-CMM) for sustaining and improving quality-management practices. This study takes place at Sanyo Semiconductor Thailand (SSTH) during June–December 2007 with extensive support and cooperation from...

The study focuses on the importance of knowledge management or KM on sustaining continuous performance improvement in the public sector. From the top management at the Office of the Public Sector Development Commission, KM represents a critical success factor in driving high performance (e.g....