We evaluate the resource utilisation efficiency with strategy alliances by data envelopment analysis to investigate whether we can reinforce hotel efficiency improvement. The empirical results show that hotels with international chain strategy alliances enjoy higher resource utilisation...

In this paper, an integrated performance measurement model is developed, considering both productivity and quality dimensions together in one platform. The ranking of the units for the identified quality dimensions is found by the application of analytic hierarchy process (AHP). By using the...