We conduct a field study in a U.S. health insurance firm to examine how product customization affects the firm's cost to serve customers through its call center. In our setting, the product is a complex health insurance plan. The firm incurs substantial costs in serving the customers through its...

We conduct a field study on a prominent US health insurance firm to examine how customizing a product affects firm’s cost to serve the customers through its call center. In our setting, the product is a complex health insurance policy. Firm incurs substantial cost in serving the customers...

The present study proposes the classical and Bayesian treatment to the estimation problem of parameters of a k-components load-sharing parallel system in which some of the components follow a constant failure-rate and the remaining follow a linearly increasing failure-rate. In the classical...

We present a simple dynamic equilibrium model for an online exchange where both buyers and sellers arrive according to a exogenously defined stochastic process. The structure of this exchange is motivated by the limit order book mechanism used in stock markets. Both buyers and sellers are...