This paper deals with identifying and managing congestion. For this purpose, DEA (Data Envelopment Analysis) is used to identify congestion when the data show it to be present, estimate its amounts, and separate it from other forms of inefficiency. DEA is also used to identify where improvements...

Taking credit is the process through which organizational members claim responsibility for work activities. We begin by describing a publically disputed case of credit taking and then draw on psychological, situational, and personality constructs to provide a model that may explain when and why...