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Assessment of service quality and benchmark performance in 3C wholesalers: forecasting satisfaction in computers, communication and consumer electronics industries
Chen, Lisa Y.; Mujtaba, Bahaudin G. - In: International Journal of Business Forecasting and … 1 (2009) 2, pp. 153-163
Customer-driven orientation for continuous improvement is an essential element embedded in the service industry. Sales representatives stress the unique qualities of their products or services to emulate and improve upon existing and potential competitors resulted in making their customers...
Persistent link: https://www.econbiz.de/10009359989
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Werte für den Kunden schaffen : besonderer Kundenservice durch ganzheitliche Unternehmensstrategie
Band, William A. - 1992
Persistent link: https://www.econbiz.de/10004130118
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Winning banks : managing service quality for customer satisfaction
Grubbs, M. R.; Reidenbach, R. E. - 1989
Persistent link: https://www.econbiz.de/10004086200
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The service advantage : how to identify and fulfill customer needs
Albrecht, Karl; Bradford, Lawrence J. - 1990
Persistent link: https://www.econbiz.de/10004076057
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A model of customer satisfaction with service encounters involving failure and recovery
Smith, Amy K.; Bolton, Ruth N.; Wagner, Janet - 1998
Persistent link: https://www.econbiz.de/10004020130
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Meeting of the minds : creating the market-based enterprise
Barabba, Vincent P. - 1995
Persistent link: https://www.econbiz.de/10004309482
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Service quality : new directions in theory and practice
Rust, Roland T. (contributor) - 1994
Persistent link: https://www.econbiz.de/10004181386
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Measuring customer satisfaction
Gerson, Richard F. - 1994
Persistent link: https://www.econbiz.de/10004182380