Based on recent work on the so called MetaMIS approach we show how fact calculations can be specified from a management point of view. The MetaMIS approach's intention is to specify management views on business processes. It comprises a language, a representation formalism and guidelines to...

This chapter discusses reference modelling languages for business systems analysis and design. In particular, it reports on reference models in the context of the design-for/by-reuse paradigm, explains how traditional modelling techniques fail to provide adequate conceptual expressiveness to...

Process models are used by information professionals to convey semantics about the business operations in a real world domain intended to be supported by an information system. The understandability of these models is vital to them being used for information systems development. In this paper,...

Ziel dieser Arbeit ist es, die momentan geltenden nationalen Bestimmungen des Datenschutzes zu untersuchen und Ihre Auswirkungen auf den Bereich des CRM zu beleuchten. Dazu wird im nächsten Abschnitt zunächst das Konzept CRM erläutert. In Abschnitt 3 werden rechtliche Bestimmungen im Umgang...

Agile systems development (SD) is described as a cooperative game of invention and communication, in which teams are characterized by relying heavily on informal communication mechanisms such as face-to-face conversations. Our current state of knowledge about the actual communication process in...

Today’s organizations are struggling with increasing business process complexity and face serious problems when standardizing business processes. A possible strategy seems to be to enhance standardization efforts in order to ensure standardization success. In this paper, we analyze the...

With respect to the major role information warehouses play for the management an approach for specifying management views within the requirements specification phase is presented. Based on a framework relating development phases and abstraction layers the roles of documents within development...