Masten, Scott E.; Kosová, Renáta - In: Industrial and Corporate Change 22 (2013) 6, pp. 1663-1698
In the standard durable goods-quality model, the prospect of repeat sales often supports the provision of high-quality durable goods. When durable goods require costly post-sale service, however, a reputational equilibrium may not exist at any price, even with a flow of profitable new sales...