Non technical abstract: The recent empirical and theoretical literature on the political economy of development has investigated the impact of institutional quality mostly in terms of growth. Relatively less attention has been devoted to the distributional consequences of institutional...

Phasing out of open registries, supported by most developing nations at the United Nations Conference on Trade and Development (UNCTAD), would have triggered a chain reaction among open registries, ship owners, seafarers, and the revenues earned by those supplying shipboard labor. Adherence to...

Competitive intelligence (CI) is one of the fastest growing fields in the businessworld South Africa included; yet little quantitative research has been conductedor published on the development and use of CI in South Africa. CI is concernedwith the methods companies use to monitor their...

This study extends the body of literature concerning service switching, complaint handling, dependence and commitment by investigating why dissatisfied B2B customers do not switch service providers. Specifically, it develops and tests a social exchange-based model examining how dissatisfied, but...