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Understanding the Influence of Cues from Other Customers in the Service Experience: A Scale Development and Validation

Brocato, E. Deanne; Voorhees, Clay M.; Baker, Julie - In: Journal of retailing 88 (2012) 3, pp. 384-399

Persistent link: https://www.econbiz.de/10010011497

The Effect of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions

Grewal, Dhruv; Krishnan, R.; Baker, Julie; Borin, Norm A. - 1998

This paper develops and tests a conceptual model of the effects of store name, brand names and price discounts on consumers' evaluations (store image, brand quality perceptions, internal reference prices, and value perceptions) and purchase intentions. The moderating effects of consumer...

Persistent link: https://www.econbiz.de/10009485623

The effects of retail store environments on consumer perceptions of quality, price and value

Baker, Julie - 1990

Persistent link: https://www.econbiz.de/10004158348

It's all at the mall: exploring adolescent girls' experiences

Haytko, Diana L.; Baker, Julie - In: Journal of retailing 80 (2004) 1, pp. 67

Persistent link: https://www.econbiz.de/10006610523

The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores

Grewal, Dhruv; Baker, Julie; Levy, Michael; Voss, Glenn B. - In: Journal of retailing 79 (2003) 4, pp. 259

Persistent link: https://www.econbiz.de/10006611827

Exploring internal customer service quality - Service quality among internal organizational units is an often overlooked aspect of service delivery

Marshall, Greg W.; Baker, Julie; Finn, David W. - In: The journal of business & industrial marketing 13 (1998) 4-5, pp. 381-392

Persistent link: https://www.econbiz.de/10007350240

The Effects of the Service Environment on Affect and Consumer Perception of Waiting Time: An Integrative Review and Research Propositions

Baker, Julie; Cameron, Michaelle - In: Journal of the Academy of Marketing Science 24 (1996) 4, pp. 338-349

Persistent link: https://www.econbiz.de/10006154314

The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions

Baker, Julie; Parasuraman, A.; Grewal, Dhruv; Voss, Glenn B. - In: Journal of marketing 66 (2002) 2, pp. 120-141

Persistent link: https://www.econbiz.de/10005943708

Excitement at the Mall: Determinants and Effects on Shopping Response

Wakefield, Kirk L.; Baker, Julie - In: Journal of retailing 74 (1998) 4, pp. 515-540

Persistent link: https://www.econbiz.de/10006627832

The Effect of Store Name, Brand Name and Price Discounts on Consumers' Evaluations and Purchase Intentions

Grewal, Dhruv; Krishnan, R.; Baker, Julie; Borin, Norm - In: Journal of retailing 74 (1998) 3, pp. 331-352

Persistent link: https://www.econbiz.de/10006627898