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What Are Your Customers Saying About You? Researchers examine the relationship between satisfaction, loyalty and complaint behavior.

Malhotra, Naresh K; Agarwal, James; Oly Ndubisi, Nelson - In: Marketing research : a magazine of management and … 22 (2010) 4, pp. 20-26

Persistent link: https://www.econbiz.de/10008818955

Malaysian women entrepreneurs: understanding the ICT usage behaviors and drivers

Oly Ndubisi, Nelson; Kahraman, Cengiz - In: Journal of enterprise information management : an … 18 (2005) 6, pp. 721-739

Persistent link: https://www.econbiz.de/10007020971

Customer perception and response to ethical norms in legal services marketing

Ndubisi, Nelson Oly; Nataraajan, Rajan; Lai, Rebecca - In: Journal of Business Research 67 (2014) 3, pp. 369-377

The study here examines the relationship between ethical marketing norms, relationship quality (RQ), and commitment in the context of legal services. Through a survey of customers of legal services providers in Malaysia, data were collected. Results from a standard analysis of data show that the...

Persistent link: https://www.econbiz.de/10010729981

Ethical ideologies, perceived gambling value, and gambling commitment: An Asian perspective

Ndubisi, Nelson Oly; Nataraajan, Rajan; Chew, Jennie - In: Journal of Business Research 67 (2014) 2, pp. 128-135

This study evaluates the relationship between ethical ideology and gambling commitment, and the moderating effect of perceived gambling value. Through a field survey of patrons of a leading Asia's gambling establishment, 382 usable responses were received. Data were analyzed using factor...

Persistent link: https://www.econbiz.de/10010869668

The moderator effect of supplier management on the relationship between supplier selection and manufacturing flexibility

Gupta, Omprakash K.; Jantan, Muhamad; Ndubisi, Nelson Oly - In: International journal of services and operations management 1 (2005) 2, pp. 147-167

Persistent link: https://www.econbiz.de/10006015414

The association of gender to firm-customer relationship

Ndubisi, Nelson Oly; Madu, Christian N. - In: International journal of quality & reliability management 26 (2009) 2-3, pp. 283-301

Persistent link: https://www.econbiz.de/10008250886

Impact of government export assistance on internationalization of SMEs from developing nations

Shamsuddoha, A.K.; Ali, M.Yunus; Ndubisi, Nelson Oly - In: Journal of enterprise information management : an … 22 (2009) 4, pp. 408-422

Persistent link: https://www.econbiz.de/10008316309

Market orientation, supplier perceived value and business performance of SMEs in a Sub-Saharan African nation

Matanda, Margaret Jekanyika; Ndubisi, Nelson Oly - In: Journal of enterprise information management : an … 22 (2009) 4, pp. 384-407

Persistent link: https://www.econbiz.de/10008316310

The antecedents of relationship quality in Malaysia and New Zealand

Ndubisi, Nelson Oly; Khoo-Lattimore, Catheryn; Yang, Lin; … - In: International journal of quality & reliability management 28 (2011) 2, pp. 233-249

Persistent link: https://www.econbiz.de/10008813295

Conflict handling, trust and commitment in outsourcing relationship: A Chinese and Indian study

Ndubisi, Nelson Oly - In: Industrial marketing management : the international … 40 (2011) 1, pp. 109-118

Persistent link: https://www.econbiz.de/10008814586