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Online purchase intentions: A multi-channel store image perspective

Verhagen, Tibert; van Dolen, Willemijn - In: Information & management : the internat. journal of … 46 (2009) 2, pp. 77-83

Persistent link: https://www.econbiz.de/10008884874

Explaining Online Purchase Intentions: A Multi-Channel Store Image Perspective

Verhagen, Tibert; Dolen, Willemijn van - Faculteit der Economische Wetenschappen en … - 2007

This study is one of the few empirical works addressing the impact of offline and online store impressions on consumer online purchase intentions. Building upon the literature on store image and consumer online purchasing, we propose positive effects of online store image and suggest mixed...

Persistent link: https://www.econbiz.de/10010782504

Explaining Online Purchase Intentions: A Multi-Channel Store Image Perspective

Verhagen, Tibert; Dolen, Willemijn van - VU University Amsterdam, Faculty of Economics, Business … - 2007

Persistent link: https://www.econbiz.de/10005297997

An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction

van Dolen, Willemijn; de Ruyter, Ko; Lemmink, Jos - In: Journal of Business Research 57 (2004) 4, pp. 437-444

Persistent link: https://www.econbiz.de/10005473443

The role of self- and group-efficacy in moderated group chat

van Dolen, Willemijn; de Ruyter, Ko; Carman, James - In: Journal of Economic Psychology 27 (2006) 3, pp. 324-343

Persistent link: https://www.econbiz.de/10005383295

SOCIAL ISSUES - A Fat Debate on Big Food? Unraveling Blogosphere Reactions

Kolk, Ans; Lee, Hsin-Hsuan Meg; Van Dolen, Willemijn - In: California management review : CMR 55 (2012) 1, pp. 47-74

Persistent link: https://www.econbiz.de/10010041327

Customer-sales employee encounters: a dyadic perspective

van Dolen, Willemijn; Lemmink, Jos; de Ruyter, Ko; de … - In: Journal of retailing 78 (2002) 4, pp. 265-280

Persistent link: https://www.econbiz.de/10006614853

An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction

van Dolen, Willemijn; de Ruyter, Ko; Lemmink, Jos - In: Journal of business research : JBR 57 (2004) 4, pp. 437-444

Persistent link: https://www.econbiz.de/10006718852

Functional online store attributes: towards a classification of CDSS content

Verhagen, Tibert; Ham, Erik van den; Creemers, Marcel - Faculteit der Economische Wetenschappen en … - 2003

Persistent link: https://www.econbiz.de/10010782300

Measuring and assessing online store image: a study of two online bookshops in the Benelux

Heijden, Hans van der; Verhagen, Tibert - Faculteit der Economische Wetenschappen en … - 2001

The objectives of the research project described in this paper are (1) to develop reliable and valid measures for the components of online store image, and (2) to examine the influence of these components on the intention to purchase online. Conceptually, the project relies on the relatively...

Persistent link: https://www.econbiz.de/10010782374