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Developing green management standards for restaurants: An application of green supply chain management

Wang, Yao-Fen; Chen, Su-Ping; Lee, Yi-Ching; Tsai, … - In: International journal of hospitality management 34 (2013), pp. 263-273

Persistent link: https://www.econbiz.de/10010121514

The international hotel industry in Spain: Its hierarchical structure

Horng, Jeou-Shyan; (Simon) Tsai, Chen-Tsang - In: Tourism management : research, policies, practice 31 (2010) 1, pp. 57-74

Persistent link: https://www.econbiz.de/10008348074

Authentic dining experiences in ethnic theme restaurants

(Simon) Tsai, Chen-Tsang; Lu, Pei-Hsun - In: International journal of hospitality management 31 (2012) 1, pp. 304-307

Persistent link: https://www.econbiz.de/10009819248

Government websites for promoting East Asian culinary tourism: A cross-national analysis

Horng, Jeou-Shyan; (Simon) Tsai, Chen-Tsang - In: Tourism management : research, policies, practice 31 (2010) 1, pp. 74-86

Persistent link: https://www.econbiz.de/10008889361

Constructing career competency model of hospitality industry employees for career success

Wang, Yao-Fen - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 994-1016

Persistent link: https://www.econbiz.de/10010182264

Factors influencing food and beverage employees’ career success: A contextual perspective

Wang, Yao-Fen; Horng, Jeou-Shyan; Cheng, Shu-Yun (Sophie); … - In: International journal of hospitality management 30 (2011) 4, pp. 997-1008

Persistent link: https://www.econbiz.de/10009164442

Constructing Indicators of Culinary Tourism Strategy: An Application of Resource-Based Theory

Horng, Jeou-Shyan; Tsai, Chen-Tsang (Simon) - In: Journal of travel and tourism marketing 29 (2012) 8, pp. 796-816

Persistent link: https://www.econbiz.de/10010047214

The Taiwanese love motel – An escape from leisure constraints?

Chang, Janet; Ryan, Chris; Tsai, Chen-Tsang (Simon); … - In: International journal of hospitality management 31 (2012) 1, pp. 169-180

Persistent link: https://www.econbiz.de/10009819234

Service failures and recovery strategies of chain restaurants in Taiwan

Chen-Tsang (Simon) Tsai; Su, Ching-Shu - In: The Service Industries Journal 29 (2007) 12, pp. 1779-1796

This study utilised the critical incident technique to study service failure and recovery strategies in chain restaurants. A total of 431 incidents were collected and classified. The analytical results identified the most common categories as being service failure and recovery strategy. It also...

Persistent link: https://www.econbiz.de/10010620838