The three essays in this dissertation study issues related to technology-intensive product pricing, Information Technologies (IT) workforce utilization through an emerging online channel, and IT vendor selection in online markets, respectively. The first essay considers pricing issues of...

In this thesis we identify and obtain structural results for two different problems that are motivated by electronic commerce infrastructure and bundling of information goods. Strategic implications of implementing a priority pricing scheme in an ATM-like network owned by a single firm is the...

In this thesis, we investigate the effects of Information Technology (IT) and the Internet on business environments from three perspectives: the catalyst function of IT and the Internet in developing new business models, the enabler role of these technologies for emerging digital marketplaces,...

In this thesis we identify and obtain structural results from two different issues that are motivated by new electronic commerce services and technologies. We study all problems from the consumer switching cost perspective. Analyzing protection strategies for online software distribution is the...

This research was undertaken to study two different topics: Explore the need for moving beyond BPR to an integrated process management approach to change, as suggested in the literature; and if there is such a need to move beyond BPR, then explore the need for 'retooling' the computer based tools...

Loyalty is a big part of today's business because retaining a customer is cheaper than attracting a new one. This relationship also holds true in e-commerce. There are many programs on the Internet to enhance loyalty in the electronic environment, most of which can be summarized as frequent...

A tree network is a collection of trees rooted at a common central node. Several types of network design problems can be viewed as requiring the formation of a spanning tree network of minimum length, subject to a bound on the sum of "weights" on the nodes of any component tree. Such problems...