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Service quality
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Dienstleistungsgewerbe
12
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9
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6
Marktforschung
5
Markenartikel
4
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Sheth, Jagdish N.
100
Crosby, Lawrence A.
57
Grönroos, Christian
57
Johnson, Sheree L.
37
Sharma, Arun
13
Sisodia, Rajendra S.
13
Parvatiyar, Atul
7
Sheth, Jagdish
7
Bechwati, Nada Nasr
3
Gummesson, Evert
3
Howard, John A.
3
Iyer, Gopalkrishnan R.
3
Lunde, Brian S.
3
Ravald, Annika
3
Westgate, Lori
3
Birnik, Andreas
2
Birnik, Anna-Karin
2
Carroll III, John
2
Cravens, David W.
2
Frazier, Gary L.
2
Gill, James D.
2
Gross, Barbara L.
2
Helle, Pekka
2
Lunde, Brian
2
Manolis, Chris
2
Naidu, G.M.
2
Newman, Bruce I.
2
Pilling, Bruce K.
2
Sobel, Andrew
2
Uslay, Can
2
Venkatesan, M.
2
Winslow, Karen D.
2
Winsor, Robert D.
2
Bitner, Mary Jo
1
Brown, Stephen W.
1
Calonius, Henrik
1
Cannon, Joseph P.
1
Chandler, Jennifer
1
Corner, Bruce A.
1
Crockett, David
1
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Hanken Svenska Handelshögskolan
4
Marknadstekniskt Centrum
1
Svenska Handelshögskolan
1
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Marketing management : a quarterly business management publication of the American Marketing Association
50
Journal of business research : JBR
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of Business Research
11
Journal of the Academy of Marketing Science
9
European journal of marketing : EJM
5
Journal of marketing
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Meddelanden från Svenska Handelshögskolan
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Ekonomiska Samfundets tidskrift
4
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4
Management decision : MD
4
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Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
3
Journal of service management
3
Models of buyer behavior
3
Zeitschrift für Markt-, Meinungs- und Zukunftsforschung : Vierteljahresbeiträge zu Theorie und Praxis
3
Consumer and industrial buying behavior
2
Consumer behavior : contemporary research in action
2
Insights into consumer behavior
2
International business review : the official journal of the European International Business Academy
2
International marketing review
2
Journal of macromarketing : examining the interactions among markets, marketing, and society
2
Journal of marketing management : MM
2
Liiketaloudellinen aikakauskirja
2
Management Science
2
Managing service quality : MSQ ; an international journal
2
Operations research, Management science : OR MS ; the international literature digest
2
Revue française du marketing
2
Working Series in marketing research
2
Business Horizons
1
Business horizons
1
C2M : consulting to management ; the forum for consultants to management worldwide
1
California management review
1
Consumer behavior : Theory and application
1
Esomar congress
1
Executive excellence : the magazine of personal development, managerial effectiveness, and organizational productivity
1
Faculty Working Papers, College of Commerce and Business Administration, University of Illinois
1
Faculty Working Papers, College of Commerce and Business Administration, University of Illinois at Urbana-Champaign
1
First Interstate Center Working paper series
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OLC EcoSci
124
ECONIS (ZBW)
61
RePEc
22
USB Cologne (EcoSocSci)
13
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1
Building CRM Strategies - Who Moved My Value?
Crosby, Lawrence A.
;
Grönroos, Christian
;
Johnson, …
- In:
Marketing management : a quarterly business management …
11
(
2002
)
5
,
pp. 10-11
Persistent link: https://www.econbiz.de/10007234700
Saved in:
2
Life status and age as predictors of value orientation
Crosby, Lawrence A.
;
Gill, James D.
;
Lee, Robert E.
- In:
Personal values and consumer psychology
,
(pp. 201-218)
.
1984
Persistent link: https://www.econbiz.de/10002041121
Saved in:
3
Customer Bonding - Corporate Citizenship: It's the Brand
Crosby, Lawrence A.
;
Johnson, Sheree L.
- In:
Marketing management : a quarterly business management …
15
(
2006
)
5
,
pp. 12-13
Persistent link: https://www.econbiz.de/10007380814
Saved in:
4
Customer Bonding - When We're 64
Crosby, Lawrence A.
;
Johnson, Sheree L.
;
Carroll III, John
- In:
Marketing management : a quarterly business management …
15
(
2006
)
6
,
pp. 14-17
Persistent link: https://www.econbiz.de/10007387948
Saved in:
5
Customer Bonding - Cause and Effect
Crosby, Lawrence A.
;
Johnson, Sheree L.
- In:
Marketing management : a quarterly business management …
15
(
2006
)
3
,
pp. 12-13
Persistent link: https://www.econbiz.de/10007269420
Saved in:
6
Customer Bonding - Make It Memorable
Crosby, Lawrence A.
;
Johnson, Sheree L.
- In:
Marketing management : a quarterly business management …
15
(
2006
)
4
,
pp. 12-13
Persistent link: https://www.econbiz.de/10007278913
Saved in:
7
How First Impressions of a Customer Impact Effectiveness in an Initial Sales Encounter
Evans, Kenneth R.
;
Kleine III, Robert E.
;
Landry, Timothy D.
- In:
Journal of the Academy of Marketing Science
28
(
2000
)
4
,
pp. 512-526
Persistent link: https://www.econbiz.de/10006152369
Saved in:
8
Relational Bonds in Industrial Exchange: An Experimental Test of the Transaction Cost Economic Framework
Pilling, Bruce K.
;
Crosby, Lawrence A.
;
Jackson Jr, …
- In:
Journal of business research : JBR
30
(
1994
)
3
,
pp. 237-252
Persistent link: https://www.econbiz.de/10006744780
Saved in:
9
Customer Bonding - Breaking Up Should Be Hard to Do - Understand your customers to reduce churn.
Crosby, Lawrence A.
;
Corner, Bruce A.
;
Rieger, Cheryl G.
- In:
Marketing management : a quarterly business management …
18
(
2009
)
1
,
pp. 14-17
Persistent link: https://www.econbiz.de/10008179706
Saved in:
10
Customer Bonding - Getting Serious About Marketing ROI - Management science, common sense and perserverance are a required combination for success.
Crosby, Lawrence A.
- In:
Marketing management : a quarterly business management …
18
(
2009
)
3
,
pp. 10-11
Persistent link: https://www.econbiz.de/10008260339
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