It is common practice to adapt the format of a question to the mode of data collection. Multi-coded questions in self-completion and face-to-face modes tend to be transformed for telephone into a series of ’yes/no’ questions. Questions with response scales are often branched in...

The presence of an interviewer is hypothesised to motivate respondents to generate an accurate answer and reduce task difficulty, but also to reduce the privacy of the reporting situation. The prevalence of indicators of satisficing (e.g., non-differentiation, acquiescence, middle categories,...

Whether questions and answers are transmitted between interviewer and respondent by visual or aural communication can affect the responses given. We hypothesise that communication channel can affect either the respondent's understanding of the question or the tendency to satisfice. These effects...

This paper presents some preliminary findings from Wave 5 of the Innovation Panel (IP5) of Understanding Society: The UK Household Longitudinal Study. Understanding Society is a major panel survey in the UK. In February 2012, the fifth wave of the Innovation Panel went into the field. IP5 used a...

We examine the effects on survey estimates of extended interviewer efforts to gain survey response, including refusal conversion attempts and attempts to make contact with hard-to- contact sample members. Specifically, we update and extend the research of Lynn & Clarke (2002). We estimate bias...

A main obstacle to using telephone methods for social surveys in the UK has been the inability to select a representative and unbiased probability sample of the general population. However, recent changes in the UK telephone numbering system and advances in telephony software appear to provide...

This paper showcases ways in which contact data can provide useful auxiliary information to study non-response and devise new strategies for statistical adjustment and fieldwork specification in cross-national surveys. We propose a typology of the processes generating contact data and discuss...