Banks and other financial services providers continuously claim to offer customer-oriented services, yet they still … focus on delivering products instead of providing solutions to their customers’ needs. For instance, banks offer business … customer processes becomes increasingly important for enhancing the competitiveness of banks. This paper will present the …

involved in lending decisions; namely, consumers, CEOs, and banks. The main characteristic of anxious periods is that the … bank-level data. We find that banks’ lending falls when consumers and banks are anxious, and this effect is more pronounced …. Subsequently, we study the lending behavior of US banks during the three distinct pools of anxious quarters from 1985-2010, using …

opaque type of company, they tend to have relational financial dealings with banks (relationship banking) which allow access … relationship banking, with the Finance Department playing a fairly marginal role, are classed as simple companies, for which banks … characterised by five distinct groupings. The main finding that emerged is the inadequacy of banks' reliance on size to segment …

banks. Complex enterprises have to enable actions in order to be recognised as different than common SMEs, i.e. increasing … governance model. Banks have to introduce and develop new and different customer segmentation criteria rather then dimension in …

This paper argues that retail banks need to focus more strongly on components of their Customer Relationship Management …

areas in which banks have faced significant challenges and ascertain whether the suggestions made can actually be put into …

-banking strategy and brings out benefits of e-banking from the point of view of banks, their technology and customer values and …

Banks in New Zealand have been putting substantial efforts into trying to attract and retain tertiary student customers … packages that were offered by banks in New Zealand. A relatively low defection rate was found in this study. It appeared to be … their satisfaction, especially their satisfaction with banks and service channels, which contributed to their loyalty (or …