Zhu, Dauw-Song; Lin, Chih-Te; Yang, Chieh-Ju; Chang, … - In: International Journal of Business Performance Management 13 (2012) 3/4, pp. 294-311
This study evaluated the operation performance of domestic airlines based on data envelopment analysis in terms of cost-efficiency, service-effectiveness and cost-effectiveness for each company. The result shows the following: firstly, the rank of performance is from the top UNI followed by FAT,...