In this study we use an information-processing perspective to explore the impact of response scales on respondents answers in a web survey. This paper has four innovations compared to the existing literature: research is based on a different mode of administration (web), we use an open-ended...

Over the past decades there has been an increasing use of panel surveys at the household or individual level. Panel data have important advantages compared to independent cross sections, but also two potential drawbacks: attrition bias and panel conditioning effects. Attrition bias arises if...

In this article, an information-processing perspective is used to explore the impact of response categories on the answers respondents provide in Web surveys. Response categories have a significant effect on response formulation in questions that are difficult to process, whereas in easier...