Government information systems are big business (costing over 1 per cent of GDP a year). They are critical to all aspects of public policy and governmental operations. Governments spend billions on them - for instance, the UK alone commits L14 billion a year to public sector IT operations. Yet...

The role of innovations in improving government productivity and the effectiveness of services has previously been little studied. This report surveys central departments and agencies to ascertain what kinds of innovations they have recently made, and analyses the factors that they see as...

Productivity is a key performance measure, consisting of the ratio of outputs produced to the inputs used in producing them. Since at least the 1980s, public management scholars have analysed the determinants of productivity among public sector organisations, mirroring the approach undertaken by...