interviews with management-level employees who speak Afrikaans, English and Xhosa as home languages in an attempt to ascertain … organisational structures such as conflict management, interaction during meetings, decision-making and acceptance of authority. …

The work deals with quality strategy in the system of strategic business management, basic areas in strategic quality … management of production at railway enterprises, and solutions in this field. Such areas are: formation of strategic quality … management system of production, introduction of the system based on wide implementation of world’s quality standards at railway …

management techniques to improve their employees' performance. We also identify some negative aspects of their approach to … cultural management that may impede these firms in their efforts to become truly international corporations. …