Be it snow, volcanic ash or strikes, crisis events impose high costs on the air transport system and society. Airlines have progressively learned to mitigate the irregular operations arising from such events through procedures such as Collaborative Decision Making (CDM) for traffic flow and...

Distributed environments, technological evolution, outsourcing market and information technology (IT) are factors that considerably influence current and future industrial maintenance management. Repairing and maintaining the plants and installations requires a better and more sophisticated...

Urban logistics has now become a priority issue in both supply chain management and urban planning. However, the different stakeholders involved develop different approaches whose aims and objectives do not always coincide and sometimes present conflicting standpoints. The aim of this paper is...

In order to predict airline responses to Traffic Management Initiatives (TMIs), and reveal the underlying preference structures that shape these responses, we study US domestic airlines’ cancellation decisions in response to the Federal Aviation Administration (FAA)’s TMIs, in particular, to...

This paper explores the inherent delays of airline schedules resulting from limited buffer times and stochastic disruptions in airline operations. The reliability of airline schedules is discussed and a set of measuring indices is developed to evaluate schedule reliability. It is found that...

This paper focuses on studying the relationship between customer satisfaction, measured by customer complaints, and the service quality of Chinese carriers. By using a quarterly unbalanced panel data set covering twelve large and small carriers, our fixed effect Tobit analysis shows that...