Wood, Stephen; Holman, David; Stride, Christopher - In: British Journal of Industrial Relations 44 (2006) 1, pp. 99-124
Using data from a sample of 145 UK call centres, the authors test the core propositions of the strategic human resource management (SHRM) approach that: (a) there are coherent links through the SHRM chain from strategy, through operational requirements, to work design and human resource...