Stainer, Alan; Stainer, Lorice - In: International Journal of Business Performance Management 2 (2000) 4, pp. 263-275
identified as the determinants to attain excellence. The performance relationships between total productivity, outcomes and … and performance measurement are perceived as the key to increasing "best value" and effectiveness and distilled for their … relevance to the public sector. An integrated approach of seven generic performance dimensions is featured. The measures of real …