In this concluding article to the Management Science special issue on ÜManaging Knowledge in Organizations: Creating, Retaining, and Transferring Knowledge,Ý we provide an integrative framework for organizing the literature on knowledge management. The framework has two dimensions. The...

Previous studies have provided evidence of the positive impact of transactive memory (TM) on group performance, such as the efficient storage and recall of knowledge and better product quality. This paper aims to unify the experimental research on TM and to extend it to more dynamic and diverse...

The paper examines the acquisition, depreciation and transfer of knowledge acquired through learning by doing in service organizations. The analysis is based on weekly data collected over a one and a half year period from 36 pizza stores located in Southwestern Pennsylvania. The 36 stores, which...