Sobaih, Abu Elnasr; Coleman, Philip; Ritchie, Caroline; … - In: The Service Industries Journal 31 (2010) 11, pp. 1749-1768
The UK hospitality industry increasingly relies on part-time rather than full-time employees to provide more flexible and cost-effective operations with potential trade-offs for service quality. Part-time employees can be divided into two distinct groups -- permanent and temporary -- each with...