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management also encompasses stakeholder value management. This combination of shareholder/stakeholder value management is …There has been considerable discussion in the literature about the relative merits of shareholder value management and … stakeholder value management, but relatively little empirical research has been reported concerning the relationship between these …
Persistent link: https://www.econbiz.de/10005802195
Persistent link: https://www.econbiz.de/10004920278
The advantages of using a balanced approach to measurement of overall organisational performance are well-known. We examined the effects of a balanced approach in the more specific domain of measuring innovation effectiveness in 144 small to medium sized companies in Australia and Thailand. We...
Persistent link: https://www.econbiz.de/10009438347
The Balanced Scorecard (BSC) is a strategic management tool that provides the manager with a clear and concise picture of the business's health and progress in reaching the goals of the business (Norton & Kaplan, 1992: 71-79). The BSC is a set of financial and non-financial measures relating to...
Persistent link: https://www.econbiz.de/10009455969
The advantages of using a balanced approach to measurement of overall organisational performance are well-known. We examined the effects of a balanced approach in the more specific domain of measuring innovation effectiveness in 144 small to mediumsized companies in Australia and Thailand. We...
Persistent link: https://www.econbiz.de/10009483511
The increasing competition both in the public and private sectors gave rise to a growing interest in quality improvement and in designing and implementing Performance Measurement Systems (PMS). Academic organizations also recognized the need for implementing performance measurement systems. Some...
Persistent link: https://www.econbiz.de/10010992946
Understanding the drivers of performance is fundamental to the development of operations strategy and the effective management of operations. Emerging from the service management literature, the service profit chain is a framework which draws together many assumptions about the drivers of...
Persistent link: https://www.econbiz.de/10010906448
This study examines how strategy maps affect balanced scorecard (BSC) evaluators’ assessments of managerial performance. We examine a setting in which managers achieve target levels of performance on driver measures but not outcome measures. Without a strategy map, the more evaluators believe...
Persistent link: https://www.econbiz.de/10010938245
The purpose of this research is to design and test a performance measurement model that is based on the balanced scorecard method, which would be simple enough to be easily implemented and used by a large number of companies. Along with a thorough literature review, all necessary hypotheses that...
Persistent link: https://www.econbiz.de/10011006981
This study investigates current status of balanced scorecard (BSC) application and its impact on hospital performance in China. A nationwide survey indicates that a large portion of Chinese public hospitals have adopted BSC in hospital administration at present. By applying univariate and...
Persistent link: https://www.econbiz.de/10010931695